Nova Bank
Lagos
2 days ago
NOVA BANK is hiring to fill the following positions:TellersCustomer Service OfficerCash OfficerBranch ManagerBranch Operations Manager
FairMoney
Lagos
2 days ago
DescriptionFairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents. Job SummaryThe Payroll Associate will work closely with the Compensation and Benefits Manager to ensure the effective administration of the company’s payroll and related employee compensation processes, ensuring operational efficiency, accuracy, compliance and seamless coordination with relevant stakeholders. Key Responsibilities:Assist with monthly payroll preparation and processing, including salaries, allowances, bonuses, deductions and reimbursements.Collect, review and update payroll inputs based on approved employee changes, including new hires, exits, promotions and salary adjustments.Assist with the computation and documentation of statutory deductions, including PAYE, pension, NSITF, ITF and NHF.Ensure payroll practices comply with relevant Nigerian labour, tax, pension, and data protection requirements.Maintain accurate and confidential employee payroll records and documentation.Assist with the computation of terminal benefits payments and other exit-related entitlements monthly.Respond to routine employee payroll queries and escalate complex issues where necessary.Support statutory filings, remittances and payroll-related audits.Carry out all other tasks as assigned by your line manager within the stipulated time frame RequirementsBachelor’s degree in Accounting, Finance, Economics, Human Resources or a related field.3+ years’ of experience in payroll administration, preferably within the financial services industry.Good understanding of Nigerian payroll administration, PAYE, pension and other statutory deductions.Strong working knowledge of Microsoft Excel and other data analytics tools.Familiarity with HRIS or payroll software is an added advantage.Strong numerical and analytical skills, with excellent attention to detail.Good organizational, communication and problem-solving skills.High level of integrity and ability to handle confidential employee information.Ability to work collaboratively and meet deadlines in a fast-paced environment. BenefitsPrivate Health InsurancePaid Time OffHybrid workTraining & Development programs Recruitment Process:Screening session with a member of the recruitment team (30 min).Technical Interview with the hiring manager.Final Interview with the People Partner
Fina Trust Microfinance Bank
Lagos
6 days ago
Locations: Oshodi/Ladipo, Trade Fair/Alaba, Lagos Island, and Ikeja – LagosEmployment Type: Full-time About Fina Trust Microfinance BankFina Trust Microfinance Bank, a member of LOLC Group with its corporate head office in Colombo, Sri Lanka, is one of Nigeria’s foremost microfinance banks. Its operating license was secured from the Central Bank of Nigeria (CBN) in September 2009 as a microfinance bank. Fina Trust Microfinance Bank has built resounding success on excellent service delivery in a uniquely customer-friendly environment through professional staff leveraging world-class technology. A continuous investment in information technology and in people sets the bank apart from others. Job SummaryJoin Fina Trust Microfinance Bank and be part of a results-driven team committed to building a stronger loan portfolio!Fina Trust Microfinance Bank, a member of the LOLC Group, is seeking dynamic, resourceful and target-driven professionals to join our team as Recovery Officers across our Lagos operations.If you have strong negotiation skills, a passion for achieving results and the ability to manage difficult customer engagements professionally, this opportunity is for you! Key ResponsibilitiesProactively manage and recover overdue and delinquent loan accounts.Contact customers through calls, messages, official correspondence and physical visits to ensure timely loan repayment.Conduct field visits to customers’ business locations and residences to follow up on outstanding obligations.Engage defaulting customers and guarantors to negotiate realistic repayment arrangements in line with the bank’s policies.Monitor assigned loan portfolios and identify early warning signs of potential defaults.Follow up on broken repayment promises and ensure agreed repayment plans are honored.Prepare and submit accurate daily, weekly, and monthly recovery reports.Work closely with relationship officers, branch managers, and credit and risk teams to improve portfolio quality.SearchJobsRecommend appropriate recovery and escalation strategies for high-risk and non-performing accounts.Ensure all recovered funds are paid directly into approved Bank accounts.Maintain proper documentation of recovery activities and customer engagements.Adhere strictly to the Bank’s credit policies, recovery procedures and regulatory requirements. Requirements and QualificationsBachelor’s Degree or HND in Accounting, Finance, Economics, Business Administration, Marketing, or any related discipline.2–4 years’ relevant experience in loan recovery, debt collection, credit administration, or microfinance banking.Previous experience in recovering SME, individual, or commercial loans will be an added advantage.Good understanding of loan delinquency management, credit risk and recovery processes.Strong negotiation, communication, and interpersonal skills.Excellent analytical, problem-solving, and report-writing abilities.High level of integrity, discipline, professionalism, and accountability.Ability to work under pressure, meet recovery targets, and undertake regular field assignments.Proficiency in Microsoft Office applications.What We Are Looking For:We are looking for individuals who are:Highly target-driven and results-oriented.Assertive, persistent and confident in handling difficult recovery situations.Excellent negotiators with strong customer engagement skills.Proactive, responsible and committed to achieving set targets.Willing to travel and conduct regular field recovery activities. Why Join Fina Trust?Opportunity to work within a growing microfinance banking institution.Professional development and career growth opportunities.Exposure to a dynamic banking and financial services environment.Opportunity to contribute directly to the Bank’s business growth and portfolio performance. NotePlease indicate your preferred duty station in your application.Only shortlisted candidates will be contacted.
HBM Nigeria Plc (Formerly Lafarge Africa Plc)
Gombe
6 days ago
Location: Gombe About HBM Nigeria PlcHBM Nigeria Plc, formerly known as Lafarge Africa Plc, is a leading Nigerian building solutions company and a member of the Huaxin Building Materials Group, a globally recognized manufacturer of construction materials founded in 1907 and headquartered in Wuhan, China. Listed on the Nigerian Exchange Limited (NGX), HBM Nigeria Plc is actively participating in the urbanisation and economic growth of Nigeria, the largest economy in Africa. About the JobTo grow customer satisfaction, retention and loyalty across HBM Nigeria PLC’s distributor and end- customer base by owning complaint, request and enquiry management end to end, and by building structured customer relationships that keep the Company close to its market.The role applies digital tools, AI and data analytics to measure the customer experience, automate routine service work, surface insight for faster commercial decisions, and convert customer complaints into service improvements and commercial opportunities. What you’ll be doingComplaint, Request and Enquiry Management:Own the Company’s response to key customer issues, ensuring every complaint, request and enquiry is logged, tracked and resolved within the agreed SLA.Sustain customer motivation and confidence through consistent, timely complaint resolution and proactive status communication.Ensure feedback on all complaints escalated to Logistics, Plants and other departments is obtained, communicated to the customer and closed within SLA.Drive implementation of the Company’s strategic approach to complaint handling and information dissemination.Accountable for the handling and resolution of all Company complaints, requests and enquiries across the assigned customer portfolio.Interfaces with Sales, Logistics, Plants, Finance and IT to close customer issues within agreed service levels.Customer Relationship and Engagement:Manage customer relationship management activity for the region, acting as the customer’s senior point of contact within the Company.Design and deliver customer engagement and satisfaction programmes, including scheduled monthly relationship-building activities.Provide customer feedback to management to support timely commercial decision-making.Reporting and Insight:Track and report core customer experience KPIs — CSAT, NPS, first-contact resolution, average handling time and SLA compliance.Apply customer data analytics and predictive insight to identify behaviour trends, churn risk and lifetime-value drivers, and translate them into management recommendations.Present clear, decision-ready reports and insight to CX leadership.Balancing responsiveness to high-volume customer contact with the discipline of data accuracy and SLA compliance.Adopting AI and automation tools without diluting the personal, relationship-led service HBM customers expect. RequirementsBachelor’s Degree/Higher National Diploma in any field.Minimum of four (4) years’ hands-on experience in Customer Service or Contact Centre operations, including at least one (1) year in a direct people-management or supervisory role.Hands-on experience with CRM platforms (e.g. Salesforce) and productivity suites (Microsoft Office, Google Workspace).Sound working knowledge of customer service and contact center metrics — CSAT, NPS, FCR, AHT and SLA compliance — and how to use them to drive performance.Proven ability to build and maintain strong cross-functional relationships and align team output with wider business priorities.Strong interpersonal and written/verbal communication skills, with demonstrated active listening and empathetic customer resolution.Forward-thinking mindset with a track record of driving process improvement, adopting modern workflows and solving complex service challenges.In-depth knowledge of customer service policies and practices and strong organizing / planning skills. Required Competencies:Customer Data Analytics and Insight: Use CRM metrics, data visualization and predictive analytics to track customer behavior, churn risk, retention and lifetime value.Process Automation: Apply automation tools and workflow integrations — automated email triggers, self-service portals — to optimize service delivery and routine administration.Critical Thinking and Complex Problem-Solving: Analyze service bottlenecks, diagnose the causes of customer dissatisfaction and design sustainable solutions.Strategic Planning and Organization: Prioritize high-value accounts, manage complex customer portfolios and structure seamless onboarding and lifecycle journeys.Clear and Persuasive Communication: Articulate complex concepts clearly across written reports, executive presentations and multi-channel customer interactions.Reporting and Performance Metrics: Synthesize relationship data into actionable management reports, track core KPIs and present insight to leadership.Data-Driven Decision-Making: Weigh quantitative customer data alongside qualitative feedback to make swift, high-impact operational decisions.Conflict Resolution and De-escalation: Handle high-stakes customer escalations with diplomacy, empathy and win-win resolution tactics.End-to-End Ownership: Take direct responsibility for customer satisfaction, portfolio retention and operational excellence.Integrity and Professional Ethics: Uphold transparency, data confidentiality and ethical conduct in every customer interaction.Dependability and Execution: Deliver consistent, high-quality service that sustains customer trust across all touchpoints.Deadline Orientation: Maintain precision and timely turnaround in a fast-paced service environment.Accountability: Accept full personal responsibility for outcomes, commitments and retention targets.
Genesis Group
Abuja
6 days ago
Locations: Abuja, Port Harcourt – Rivers & AbiaEmployment Type: Full-time About Genesis GroupAt Genesis Group, we’ve been living our dreams and redefining the world of hospitality for over three decades. Our journey has been characterized by excellence in a wide range of services, including Catering, Hotels, Restaurants, and Cinemas. With a team of over 10,000 dedicated professionals and 30 locations spanning across Nigeria and beyond, we take pride in delivering exceptional experiences to our valued customers. SummaryA Trainee Accountant Job Description is an entry-level position focused on supporting finance teams while learning core accounting functions under the supervision of qualified accountants. Core ResponsibilitiesBookkeeping & Data Entry: Record financial transactions, post journal entries, and maintain general and fixed asset ledgers.Reconciliations: Assist in reconciling bank statements, vendor/customer accounts, and monthly general ledger accounts.Month-End & Reporting Support: Help prepare month-end close documents, financial statements, and basic cash flow or management reports.Compliance & Audits: Organize financial documents for internal and external audits, and assist with VAT or tax return preparations.Administrative Assistance: Handle filing, respond to client or internal inquiries, and track accounting deadlines. Key Qualifications & RequirementsEducation: A bachelor’s degree in Accounting, Finance, Economics, or Business Administration.Professional Development: Active progress toward or willingness to study for a professional accounting certification (such as ACCA, CIMA, ICAN, or AAT).Technical Skills: Proficiency in Microsoft Excel and familiarity with accounting software or ERP systems (such as QuickBooks, Xero, or SAP).Competencies: Strong attention to detail, good numerical and analytical abilities, basic knowledge of GAAP or IFRS principles, and high integrity for handling confidential data.
Intersect Consortium
Abuja
6 days ago
Location: Kado, Abuja (FCT)Employment Type: Full-time About Intersect ConsortiumIntersect Consortium is a trusted network of mental health hospitals, rehabilitation centres, pharmaceutical services, and wellness providers across Nigeria and West Africa.Our Members understand the growing need for Mental Health Services and Products in Africa and continually work to raise Awareness, provide Education, offer Treatment and Support, and improve Mental Health for Individuals, Companies, Families, and society at large. Job SummaryThe Legal Officer will be responsible for providing practical legal advice, drafting and reviewing legal documents, overseeing statutory and regulatory compliance, supporting healthcare and mental health law compliance, managing legal matters and developing organisational policies and procedures.The successful candidate will work closely with Management, Human Resources, Accounts, clinical and administrative teams, departmental heads and external legal advisers to ensure that the Consortium and its affiliated organisations operate within applicable legal and regulatory requirements. Key ResponsibilitiesLegal Advisory and Contract Management:Provide timely and practical legal advice to Management and relevant departments on corporate, commercial, employment, healthcare and operational matters.Draft, review and negotiate contracts, memoranda of understanding (MOUs), non-disclosure agreements (NDAs), tender documents, service agreements and other legal instruments.Review contractual commitments and identify legal implications, liabilities and potential areas of risk.Recommend appropriate measures to protect the Consortium’s legal and commercial interests.Support debt recovery processes and advise on legal options for resolving disputes.Corporate and Regulatory Compliance:Manage statutory filings and corporate documentation with the Corporate Affairs Commission (CAC) and other relevant regulatory authorities.Monitor compliance with annual returns, changes in company particulars, company registrations and other statutory obligations.Coordinate hospital licensing, licence renewals and applicable data protection registration and compliance requirements, in Abuja & other Nigerian States.Liaise with the Accounts Department on tax-related compliance matters and other applicable statutory obligations.Maintain accurate compliance registers, regulatory calendars and records of filings, approvals and renewals for the Consortium.Monitor changes in relevant legislation and regulations and advise Management on their implications for the Consortium.Healthcare and Mental Health Law Compliance:Monitor compliance with the Nigeria National Mental Health Act and other applicable healthcare laws and regulations.Review voluntary and involuntary admission documentation and related procedures in accordance with applicable legal requirements and company policies.Coordinate independent medical assessments and maintain appropriate documentation for involuntary admissions, where required.Review patient admission agreements, consent documentation and relevant clinical and administrative policies.Provide legal guidance on patient rights, confidentiality, professional licensing, healthcare operations and other legal issues affecting the Consortium’s facilities.Conduct periodic compliance reviews and prepare reports on healthcare regulatory requirements for Management.Litigation, Incidents and Risk Management:Manage and monitor legal disputes, litigation, external complaints and matters involving government agencies or other relevant authorities.Coordinate responses to inquiries, claims and investigations involving the Consortium and its affiliated organisations.Review and monitor incident reports, disciplinary cases and related investigations, providing legal guidance where necessary.Work with external solicitors and other professional advisers on ongoing cases, ensuring appropriate follow-up and cost-effective legal representation.Identify legal and operational risks and recommend practical measures to minimise exposure.Maintain an updated register of legal cases, disputes, incidents and outstanding legal actions.Policy Development, Legal Documentation and Training:Develop, review and update organisational policies, standard operating procedures (SOPs), agreements and compliance guidelines.Support the implementation of policies relating to staff conduct, pre-employment testing, staff absconding, workplace hazards, repatriation, patient admissions and other relevant operational matters.Work with departmental heads to ensure that policies reflect applicable legal requirements and operational realities.Track policies awaiting approval and monitor implementation of approved policies.Maintain a central, well-organised repository of contracts, legal opinions, statutory documents, policies, case files and other corporate records.Training and Capacity Development:Organise and conduct staff training on legal compliance, organisational policies, healthcare regulations, incident reporting and risk management.Develop training materials and ensure staff understand and comply with relevant policies and legal requirements.Maintain training records and prepare reports on training activities and outcomes.Employment, Professional Licensing and Data Protection:Provide legal support on employment matters, disciplinary procedures, staff grievances and workplace compliance.Coordinate periodic reviews of staff records and professional credentials in collaboration with Human Resources and relevant departments.Maintain appropriate records of professional licence verification and renewal requirements for regulated personnelSupport compliance with applicable Nigerian data protection and privacy requirements.Advise on confidentiality, information governance, records management and the lawful handling of personal and sensitive information.Legal Training and Compliance Awareness:Organise and facilitate legal and compliance training for staff, management and relevant departmental teams.Promote awareness of organisational policies, regulatory obligations, incident reporting procedures and legal risk management.Develop training materials and guidance notes to support consistent implementation of legal requirements.Monitor training participation and maintain appropriate training records.Corporate Governance and Management Support:Support Management in strengthening corporate governance, accountability and ethical business practices across the Consortium.Monitor compliance with relevant company meetings, corporate procedures, committee decisions and assigned action points.Review committee minutes and follow up on legal and compliance-related matters requiring Management’s attention.Prepare periodic legal, regulatory and risk management reports, minutes, etc., for the Managing Director/Chief Executive Officer.Coordinate with departmental heads to obtain required reports, monitor agreed deliverables and escalate significant compliance concerns.Perform other relevant duties as may be assigned by Management.Rent and Lease Administration:Liaise with landlords, property managers, facility administrators and relevant internal departments on rent payments, lease renewals, tenancy issues and other property-related matters.Coordinate rent payments for all organisations under the Consortium in liaison with the Accounts Department.Maintain an annual rent calendar tracking payment deadlines, lease expirations and renewal dates.Keep proper records of tenancy agreements, rent payment receipts and related property documents.Send reminders for upcoming rent payments and renewals, and report outstanding obligations to Management. Qualifications and ExperienceBachelor’s Degree in Law (LL. B).Must be called to the Nigerian Bar and hold a valid qualification to practise as a legal practitioner in Nigeria.Minimum of five (5) years of relevant post-call legal experience, preferably in healthcare law, corporate and commercial law, regulatory compliance or a related field.Demonstrable experience in contract drafting and review, statutory filings, policy development and legal risk management.Experience handling litigation, regulatory engagements, incident investigations or disciplinary matters will be an advantage.Familiarity with healthcare operations, mental health legislation, hospital licensing and data protection compliance will be an added advantage.Experience supporting senior management and working across multiple departments or organisations is desirable.A Master’s degree in Law (LL.M), corporate governance, compliance or a related field will be an advantage.Required Skills and Competencies:Strong legal research, analytical and problem-solving skills.Excellent written and verbal communication skills, including the ability to explain legal issues in clear, practical terms.Strong drafting, negotiation and document-review skills.Sound understanding of Nigerian corporate law, regulatory requirements and legal procedures.High attention to detail and the ability to manage confidential and sensitive information.Excellent organisational and time-management skills, with the ability to handle multiple matters and meet deadlines.Ability to identify legal risks, exercise sound professional judgement and recommend practical solutions.Strong stakeholder management and interpersonal skills.Proficiency in Microsoft Word, Excel, Outlook and PowerPoint.High standards of integrity, professionalism, accountability and discretion.Ability to work independently and collaboratively in a fast-paced, multidisciplinary environment. What We OfferSalary: N400,000 – N500,000 / month, depending on experience and suitability..The opportunity to contribute to the legal and regulatory integrity of a growing, multi-organisation consortium.A role with exposure to corporate governance, healthcare regulation, legal advisory and organisational risk management.The opportunity to support the development of effective policies, systems and compliance practices. NoteOnly shortlisted candidates will be contacted.Intersect Consortium is an equal-opportunity employer committed to professionalism, integrity, ethical conduct and legal compliance.
Avon Healthcare Limited
Lagos
6 days ago
Location: Lagos (Head Office)Job type: Full-timeDepartment: Legal Department and Company SecretariatManagement Level: Middle Management About Avon Healthcare LimitedAvon Healthcare Limited is a health care company that provides extensive range of health plans to its customers. To empower people across Nigeria to live healthier, fuller lives by providing access to quality healthcare services.We were duly registered by the regulatory authority (NHIS) to operate as a national HMO in October 2012 but commenced operations in 2013. We are a subsidiary of the Heirs Holdings Group, an investment company committed to the economic transformation of Africa. Whether you’re an Individual, a Family, an Association or Corporate Organisation, our health plans have been created to give you access to quality healthcare services whenever you need it. We also offer on-site health risk assessment, occupational health management and employee well-being services, which go a long way in maintaining a healthy and productive workforce. Job PurposeTo support the Company Secretary in ensuring compliance with statutory and regulatory requirements, promoting sound corporate governance practices, and facilitating the effective administration of Board and Board Committee affairs.The role also supports regulatory compliance monitoring, corporate records management, and the development, review and implementation of internal policies. Key Roles and ResponsibilitiesCompany Secretarial and Board Administration:Coordinate the preparation and circulation of notices, agendas, meeting papers and Board packs for Board and Board Committee meetings.Prepare and maintain accurate minutes of Board and Board Committee meetings, ensuring timely circulation and proper documentation of resolutions and action points.Maintain statutory registers, corporate records, Board resolutions and other company secretarial documents in accordance with applicable legal requirements.Coordinate statutory returns, filings and other required submissions with relevant regulatory authorities within prescribed timelines.Support the planning, coordination and administration of the Annual General Meeting (AGM) and other shareholder meetings.Maintain an organised and secure company secretariat document management and filing system, ensuring proper version control, accessibility and confidentiality.Support the induction, training and continuing professional development of directors on corporate governance, statutory obligations and regulatory developments.Corporate Governance and Regulatory Compliance:Monitor compliance with applicable statutory requirements, corporate governance codes and internal governance standards, escalating identified gaps to the Company Secretary.Track regulatory compliance obligations, maintain compliance registers and monitor submission deadlines to support timely compliance across the organisation.Liaise with relevant regulatory authorities on company secretarial matters, governance-related filings and official correspondence, as authorised.Support the preparation of regulatory compliance reports and responses to regulatory inquiries, inspections and requests for information.Monitor changes in relevant laws, regulations and corporate governance requirements, assess their potential implications, and communicate findings to the Company Secretary.Assist in identifying governance and compliance risks and recommend appropriate corrective actions.Policy Development and Management:Draft, review and update internal policies and governance-related documents in line with applicable laws, regulatory requirements and organisational objectives.Coordinate the circulation, communication, implementation tracking and periodic review of approved policies across the organisation.Maintain a central register of organisational policies, including approval dates, review timelines, version history and responsible policy owners.Monitor regulatory developments and recommend necessary amendments to internal policies and governance procedures.Provide administrative and technical support to relevant stakeholders to promote awareness of, and adherence to, approved policies and procedures. Qualifications and Experience RequiredBachelor of Laws (LL.B.) Degree and Barrister-at-Law (B.L.) qualification, with admission to the Nigerian Bar.Four to five years of relevant post-call experience, preferably with exposure to company secretarial practice, corporate governance and regulatory compliance.Membership of the Nigerian Bar Association (NBA).Membership of the Institute of Chartered Secretaries and Administrators of Nigeria (ICSAN), or demonstrable progress towards membership, is an advantage.Functional Competencies:Sound knowledge of the Companies and Allied Matters Act (CAMA) 2020 and applicable corporate governance codes.Knowledge of statutory filing requirements and regulatory compliance obligations.Knowledge of Board and Board Committee administration, including meeting procedures, minutes and resolution tracking.Proficiency in corporate records management, document control and statutory register maintenance.Knowledge of policy drafting, review, approval and lifecycle management.Ability to monitor compliance obligations, maintain compliance registers and track regulatory deadlines.Good understanding of regulatory correspondence, compliance reporting and corporate governance documentation.Behavioural Competencies:Strong relationship management and stakeholder engagement skills.High attention to detail and accuracy.Strong analytical and problem-solving skills.Effective written and verbal communication skills.Good interpersonal and collaboration skills.High level of discretion, integrity and confidentiality.Strong organisational, planning and time-management skills.Ability to manage competing priorities and meet statutory deadlines.Organisational Competencies:Execution FocusEnterprisingResilienceInnovation Application Closing Date27th November, 2026.How to ApplyInterested and qualified candidates should send their CVs to careers@avonhealthcare.com using “Legal Officer” as the subject of the email.
Chowdeck
Edo
6 days ago
Location: Benin, Edo (Hybrid) About Chowdeck:Chowdeck is a food technology company that provides a food delivery hub that connects both food vendors and consumers. This allows food vendors to deliver meals seamlessly while also providing consumers with a platform to order meals from their favourite restaurants in their city. In between the consumers and vendors sits our riders who are the superstars of Chowdeck.At Chowdeck, we unite people through innovative meal-ordering and delivery technology, putting smiles across faces and ensuring satisfaction in bellies. We empower food businesses with essentials to foster new growth horizons while creating a better standard of living for their communities. Job DescriptionWe’re looking for an exceptional candidate to join our strategy and operations team as an Operations Associate.This role is the engine room of the zone. Operations Associates make sure vendors, riders, and agents are set up for success every day. You’ll handle the bulk of operational tasks, data checks, and system follow-ups that keep everything running smoothly.This is not a 9-to-5 role. It’s fast-paced, demanding, and will often require varying hours and shifts. But if you’re ambitious, competitive, and hungry to prove yourself, this is an opportunity to launch your career in tech and operations at scale, learning directly from experienced operators and building the foundation to grow into future leadership roles.In this role you’ll be required to:Act as the first line of response for requests in your assigned zone, routing issues to the right owners when needed.Monitor dashboards and communication channels to quickly identify, prioritize and respond to operational issues in your assigned zone.Support the operational readiness and performance of riders, vendors and agents through onboarding, training, scheduling and routine checks.Manage order exceptions and escalations to ensure timely resolution and clear communication with stakeholders.Handle routine operational queries and issues, escalating sensitive or priority matters to the Assistant Zonal Manager.Coordinate operational resources and assets in partnership with zonal leadership.Work closely with the Assistant Zonal Manager to bring up improvement opportunities and support their implementation RequirementsYou’re perfect for the Operations Associate role if you:Graduated with a 1st class or 2:1 from a reputable university.Are hungry, competitive, and willing to put in the long hours needed to succeed in a high-growth startup.Have strong problem-solving skills and can think quickly on your feet.Are highly organized, detail-oriented, and comfortable juggling multiple tasks at once.Communicate clearly and confidently, whether with teammates, agents, riders, or vendors.Have a great attitude, willingness to learn, and resilience to keep going when things get tough.
Flutterwave
Lagos
6 days ago
Location: Lekki, Lagos About FlutterwaveFlutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner. The RoleFlutterwave is looking for a Sales Development Representative (SDR) with strong knowledge of the UK market to join our Enterprise Sales team.As an SDR you will be responsible for identifying potential customers in the UK, generating new business opportunities, and managing leads through the sales pipeline and setting up our sales closers for success.As the first line of communication with Flutterwave’s UK prospects, the ideal candidate will have a thorough understanding of the sales process and of how UK businesses evaluate and buy payment solutions, and will excel at researching and qualifying leads, starting new relationships and showcasing Flutterwave’s offerings to prospects in a persuasive way.We are looking for someone who has excellent communication skills, a strong work ethic, and a proven track record of success in sales.If you are self-motivated and have a passion for sales, we would love to hear from you. What Your Day-to-Day Activities Will Be LikeGenerate leads to manage and maintain a pipeline of interested UK-based prospects to create new business opportunities for FlutterwaveRun multi-channel outbound outreach (email, phone and LinkedIn) to UK decision-makers, working to UK business hours and observing UK direct-marketing rulesBuild nurturing relationships with customers to identify their potential needs and qualify their interests and viability to drive salesMove solid leads through the funnel, connecting them to a salesperson, and arranging in-person meetings, emails, or phone callsCollaborate with the sales team to develop strategies for reaching sales targets in the UK marketDevelop sales strategies tailored to the UK market to draw in potential buyers and solicit new potential customersFollow up with potential customers who expressed interest but did not purchase our servicesIdentify best practices, including UK-specific outreach approaches, to refine Flutterwave’s lead-generation playbookStay up-to-date on UK market trends, competition, regulatory changes and industry developments, particularly in payments, fintech and cross-border payments into AfricaPartner cross-functionally with internal stakeholders to streamline client onboarding and deliver a seamless initial customer experienceManage a small portfolio of existing UK-based Flutterwave Enterprise clients to support administrative functions, FX trading and also identify cross selling opportunitiesEnsure personal information of customers, employees, and other individuals the company conducts business with is processed and protected in line with applicable data privacy policies, privacy laws (including the UK GDPR and PECR), and global best practices Required competency and Skillset to be a WaverBachelor’s Degree in Business, Sales or a related field5-9 years of experience as a sales development representative, with a track record of exceeding lead targets and sales quotaDemonstrable knowledge of the UK market, including its business landscape, payments and fintech ecosystem, and the buying behavior of UK merchants and enterprisesExperience prospecting into UK-based businesses; an existing network in UK payments, fintech, e-commerce, travel or Africa-focused corridors is an advantageWorking awareness of the UK regulatory environment relevant to payments and outbound sales (e.g. FCA, UK GDPR, PECR)Proficiency in customer relationship management (CRM) softwareStrong verbal and written communication skillsAbility to build and maintain relationships with potential customersKnowledge of sales techniques and strategiesStrong problem-solving, negotiation skills and analytical skillsTime management and organizational skillsAbility to work independently and as part of a team, and to work UK business hoursA desire to learn and grow within the sales organization
Transsion Holdings
Lagos
6 days ago
Location: Ikeja, LagosEmployment Type: Full-time About Transsion HoldingsTranssion Holdings is a leading global technology company specializing in smart devices and consumer electronics. Through its renowned brands—TECNO, Infinix, itel, Oraimo, and Syinix—the company serves millions of customers across Africa and other emerging markets. We are committed to innovation, operational excellence, and developing talented professionals who are passionate about making an impact. Job SummaryWe are seeking a detail-oriented and analytical HR Specialist with 2–3 years of relevant experience in human resources operations, payroll administration, data analysis, and invoicing. The ideal candidate will have strong numerical and analytical skills, the ability to manage employee data accurately, process payroll efficiently, prepare and reconcile invoices, and generate reports to support business decisions. Key ResponsibilitiesPayroll Administration:Prepare, process, and review monthly payroll to ensure accuracy and timely salary payments.Maintain payroll records, including salaries, allowances, deductions, overtime, bonuses, and statutory contributions.Reconcile payroll data with attendance records, employee changes, and approved adjustments.Ensure payroll documentation complies with company policies and applicable statutory requirements.Resolve payroll discrepancies and respond to employee payroll-related inquiries.HR Data Analysis and Reporting:Collect, validate, analyse, and maintain employee and payroll data.Prepare HR reports and dashboards covering headcount, payroll costs, employee movements, attendance, and other key metrics.Use Microsoft Excel to analyse data, identify discrepancies, and generate actionable insights.Maintain accurate and up-to-date employee databases and HR records.Support budgeting, workforce planning, and management reporting through data analysis.Invoicing and Reconciliation:Prepare, review, and process invoices relating to HR services, employee costs, vendors, and other business transactions.Verify invoice details against supporting documents, purchase orders, service agreements, and approved records.Reconcile invoices, payroll-related expenses, and supporting financial data to identify discrepancies.Track invoice submissions, approvals, payments, and outstanding balances.Liaise with Finance, Procurement, vendors, and relevant departments to resolve invoicing and payment issues.General HR Operations:Maintain employee records, personnel files, and HR documentation.Support onboarding, offboarding, employee data updates, and other HR administrative activities.Ensure confidentiality and proper handling of employee and payroll information.Collaborate with Finance and other departments to ensure accurate records and efficient processes.Identify opportunities to improve payroll, reporting, invoicing, and HR administrative processes. Performance ExpectationsThe successful candidate will be expected to deliver accurate and timely payroll processing, maintain reliable HR data, prepare accurate invoices, resolve discrepancies promptly, and provide meaningful reports to support management decisions. Requirements and QualificationsBachelor’s Degree in Human Resources, Accounting, Business Administration, Finance, Statistics, or a related discipline.2–3 years of relevant experience in HR operations, payroll administration, data analysis, and/or invoicing.Strong proficiency in Microsoft Excel, including PivotTables, VLOOKUP/XLOOKUP, SUMIF/SUMIFS, and data reconciliation.Practical knowledge of payroll processing, salary computation, deductions, and statutory payroll requirements.Experience preparing invoices, reconciling financial records, and tracking payments.Strong numerical, analytical, and problem-solving skills.Excellent attention to detail, organisation, and time management.Ability to handle confidential information with integrity.Good communication and interpersonal skills.Preferred Skills:Experience using HRIS, payroll software, ERP systems, or accounting applications.Familiarity with HR dashboards, payroll reports, and data visualisation tools.Knowledge of Nigerian payroll regulations and statutory deductions, including PAYE, pension contributions, and other applicable obligations.Ability to work effectively with HR, Finance, and other business functions. Key Competencies:Data analysis and interpretationPayroll accuracy and complianceInvoice processing and reconciliationAdvanced Excel skillsConfidentiality and integrityProcess improvementAttention to detail and accountability.
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