Recovery Officer (4 Openings)

Job Summary

Locations: Oshodi/Ladipo, Trade Fair/Alaba, Lagos Island, and Ikeja – Lagos

Employment Type: Full-time

About Fina Trust Microfinance Bank

Fina Trust Microfinance Bank, a member of LOLC Group with its corporate head office in Colombo, Sri Lanka, is one of Nigeria’s foremost microfinance banks. Its operating license was secured from the Central Bank of Nigeria (CBN) in September 2009 as a microfinance bank. Fina Trust Microfinance Bank has built resounding success on excellent service delivery in a uniquely customer-friendly environment through professional staff leveraging world-class technology. A continuous investment in information technology and in people sets the bank apart from others.

Job Summary

• Join Fina Trust Microfinance Bank and be part of a results-driven team committed to building a stronger loan portfolio!
• Fina Trust Microfinance Bank, a member of the LOLC Group, is seeking dynamic, resourceful and target-driven professionals to join our team as Recovery Officers across our Lagos operations.
• If you have strong negotiation skills, a passion for achieving results and the ability to manage difficult customer engagements professionally, this opportunity is for you!

Key Responsibilities

• Proactively manage and recover overdue and delinquent loan accounts.
• Contact customers through calls, messages, official correspondence and physical visits to ensure timely loan repayment.
• Conduct field visits to customers’ business locations and residences to follow up on outstanding obligations.
• Engage defaulting customers and guarantors to negotiate realistic repayment arrangements in line with the bank’s policies.
• Monitor assigned loan portfolios and identify early warning signs of potential defaults.
• Follow up on broken repayment promises and ensure agreed repayment plans are honored.
• Prepare and submit accurate daily, weekly, and monthly recovery reports.
• Work closely with relationship officers, branch managers, and credit and risk teams to improve portfolio quality.

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• Recommend appropriate recovery and escalation strategies for high-risk and non-performing accounts.
• Ensure all recovered funds are paid directly into approved Bank accounts.
• Maintain proper documentation of recovery activities and customer engagements.
• Adhere strictly to the Bank’s credit policies, recovery procedures and regulatory requirements.
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Requirements and Qualifications

• Bachelor’s Degree or HND in Accounting, Finance, Economics, Business Administration, Marketing, or any related discipline.
• 2–4 years’ relevant experience in loan recovery, debt collection, credit administration, or microfinance banking.
• Previous experience in recovering SME, individual, or commercial loans will be an added advantage.
• Good understanding of loan delinquency management, credit risk and recovery processes.
• Strong negotiation, communication, and interpersonal skills.
• Excellent analytical, problem-solving, and report-writing abilities.
• High level of integrity, discipline, professionalism, and accountability.
• Ability to work under pressure, meet recovery targets, and undertake regular field assignments.
• Proficiency in Microsoft Office applications.

What We Are Looking For:
We are looking for individuals who are:

• Highly target-driven and results-oriented.
• Assertive, persistent and confident in handling difficult recovery situations.
• Excellent negotiators with strong customer engagement skills.
• Proactive, responsible and committed to achieving set targets.
• Willing to travel and conduct regular field recovery activities.
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Why Join Fina Trust?

• Opportunity to work within a growing microfinance banking institution.
• Professional development and career growth opportunities.
• Exposure to a dynamic banking and financial services environment.
• Opportunity to contribute directly to the Bank’s business growth and portfolio performance.

Note

• Please indicate your preferred duty station in your application.
• Only shortlisted candidates will be contacted.