Anonymous
Customer Service & Support
Full-time
Confidential
We are Hiring!!!Title: Regional Customer Managers (RCM) Industry: E-commerce/FCMG.Locations: Ogun( Ijebu/ Shagamu)Coverage: Assigned Region / Territory Employment Type: Full Time Reports to: Cluster Head / Growth Manager The Regional Customer Manager (RCM) owns regional execution of OmniClub membership growth by building and managing a scalable Customer Account Manager (CAM) workforce, supported by Regional COEs for recruitment, activation, and daily work tracking. Responsibilities:• Build and manage a strong pipeline of agents and CAMs across assigned areas (sourcing, screening, and selection).• Partner with Regional COEs to ensure fast recruitment and zero onboarding delays.• Drive on-ground onboarding, activation, and readiness of every agent/CAM within defined timelines.• Set clear monthly targets and ensure each agent delivers a minimum of 5 verified OmniClub members per month.• Enforce daily work tracking via COEs (leads, visits, follow-ups, onboarding) and close gaps quickly Run daily/weekly performance routines (stand-ups, field reviews, scorecards) to drive consistent delivery.• Coach CAMs in-field on pitching, objection handling, KYC quality, and conversion discipline.• Manage area-wise deployment and coverage to maximise reach, productivity, and conversion per territory.• Own region-wise Omni Club growth numbers and ensure growth is repeatable (not dependent on a few individuals).• Build a strong performance culture rooted in ownership, accountability, and continuous improvement. Requirements 1. Experience in Sales/Customer Management:a. Must have at least 5-7 years of experience in customer-facing roles, including managing a team of Account Managers or Customer Managers.b. Proven track record of managing and improving customer retention in a B2B or SaaS context.2. Leadership and Coaching:a. Experience in leading a team of customer-facing employees (preferably CAMs or equivalent).b. Evidence of successful coaching and performance management of team members.c. Ability to develop talent and drive accountability in others.3. Customer-Centric Mindset:a. Strong focus on customer retention and relationship-building, particularly in high-stakes or complex environments.b. Demonstrated ability to proactively solve problems, ensure high customer satisfaction, and drive customer loyalty. Compensation & Benefits:• Monthly Salary: 300k Fixed Net Salary and 200k based on performance.- Health Insurance- Performance Incentives/Bonuses - Paid Annual Leave - Other company benefits as applicable Candidates should be based near the locations. To apply please send CV to careers@omniretail.africa with the job title(RCM Ogun) as email subject.
Anonymous
Accounting/Finance
Full-time
Confidential
VACANCY!!!Job Title: Bank & Tax AccountantLocation: Ibadan, Oyo state Job Summary:Our client seeks to hire a detail-oriented Bank & Tax Accountant to manage bank reconciliations, ensure tax compliance, and support accurate financial reporting. Key Requirements:• Bachelor’s degree in Accounting, Finance, or a related field.• 3–5 years’ experience in accounting, with focus on bank reconciliation and tax.• Strong knowledge of tax regulations and statutory compliance.• Proficiency in accounting software and Microsoft Excel.• High level of accuracy and attention to detail.• Strong analytical and problem-solving skills.• Good communication and stakeholder management skills.• Professional certification (ICAN, ACCA, or equivalent) is an advantage. Key Responsibilities:• Perform daily, weekly, and monthly bank reconciliations.• Monitor and reconcile all bank transactions, ensuring accuracy and completeness.• Manage and track company cash flows, receipts, and payments.• Prepare and file tax returns in compliance with statutory requirements (VAT, WHT, CIT, etc.).• Ensure timely remittance of all tax obligations and statutory payments.• Liaise with tax authorities, auditors, and regulatory bodies when required.• Maintain accurate financial records and supporting documentation.• Support month-end and year-end closing processes.• Identify discrepancies and resolve reconciliation or tax-related issues promptly.• Prepare financial reports related to banking and tax activities.• Ensure compliance with internal controls, company policies, and financial regulations. Mode of applicationInterested and qualified candidates should send their CVs to job@marbleclear.com.ng using the job title as subject of the mail.
Robots and Pencils
Creative & Design
Part-time
Confidential
Anywhere in the world
2 months ago
Let’s be direct: most UX/UI job postings describe someone who takes requirements, draws wireframes, adds color, and hands things off to developers. That’s not this role.We believe UX is a strategy. It’s the ability to sit across from a client who can’t articulate what they need, synthesize their ambiguity into a vision they couldn’t see themselves, and then build a path from proof-of-concept to pilot to phased rollout that actually ships. The “UI” part isn’t about making things pretty — it’s about making complex systems feel effortlessly simple. You’re a builder, a strategist, and a translator. You move fluidly between research synthesis, rapid prototyping, design systems, and client conversations. You don’t wait for someone to tell you what to make — you figure out what needs to exist and then you make it real.What You’ll Actually DoNavigate Ambiguity and Shape SolutionsWork directly with clients, product owners, and stakeholders to uncover the real problem beneath the stated oneCut through noise and competing priorities to define the “just right” solution — not the over-engineered ideal, not the quick fix, but the pragmatic path that ships and scalesFrame product strategy as POC → Pilot → Phased Rollout, helping clients see the big vision while grounding them in what’s achievable nowBuild Rapidly with AI-Assisted ToolingUse AI-assisted prototyping tools (Claude Code, Cursor, v0, or your weapon of choice)to vibe code functional prototypes that go far beyond static mockupsGenerate interactive experiences that stakeholders can touch and react to — not just screens to squint atLeverage AI to accelerate research synthesis, turning interview transcripts and messy data into actionable personas, journeys, and opportunity map Design skills in FigmaKnowledge of how to leverage and manage a design systemAbility to facilitate research sessions with end users and act on feedbackWillingness to learn new AI tooling to help speed up the design and development collaboration process What We’re Looking ForMust-HavesAI-Assisted Prototyping Fluency: You’ve integrated AI tools into your design workflow— not as a novelty, but as a core capability. You can go from concept to functionalprototype in hours, not weeks. You’re comfortable prompting, iterating, and pushing the boundaries of what these tools can produce.Research Synthesis Muscle: You can plan and conduct user interviews.You don’t just document findings — you own the full loop from facilitating the research to synthesizing it into a strategic narrative.Ambiguity Navigation: You thrive when the brief is vague, the stakeholders disagree, and the path forward isn’t obvious.Strategic Framing: You think in terms of phased approaches, not final deliverables.You can articulate the big vision and then break it into the proof-of-concept that proves value, the pilot that builds confidence, and the rollout that scales.You present research and strategy to stakeholders without drowning them in process How We WorkOur design-to-development process has four phases that UX drives from the start:Foundation & Research: UX leads with user research, information architecture, and vibe-coded wireframes to create the structural skeleton.Design Integration: Wireframes merge with the UI design system. Interactive prototypes get tested with users. Components get connected to code via Figma Code Connect.Development & Optimization: Designers push polished code to the repo. Frontend Engineers optimize for production, responsive behavior, and edge cases. Design and dev validate together.Launch: Joint staging reviews, final QA, and production deployment. The design system stays connected through Figma snapshots. About Robots and PencilsWe’re a design and technology agency that partners with enterprise clients to build productsthat matter. Our UX practice isn’t a service line — it’s the strategic engine that drives how weapproach every engagement. We work across industries (security, SaaS, manufacturing,financial services) and believe that the best design happens when you deeply understand thehumans and systems you’re designing for. We’re looking for people who build, not just people who design.Computers & Electronics
Storyteq
Information Technology
Full-time
Confidential
Anywhere in the world
2 months ago
As an Application Support Analyst at Storyteq, you’ll be a key part of keeping our systems running smoothly, especially our in‑house MarTech tools that teams across the business rely on every day.You’ll be the go‑to person when colleagues or clients need technical support, helping them troubleshoot issues, resolve tickets, and keep everything moving. Your problem‑solving skills and calm, customer‑focused approach will make a real difference to their experience and to the ongoing success of our products. Standard Working hours are between 08:00 and 18:00, operating 3 separate shift patterns (8-4.30, 9-5.30 & 9.30-6). What I need to do:Provide second-line technical support to internal teams and external clients.Troubleshoot and resolve application-related issues, including diagnosing problems, researching solutions, and implementing fixes.Collaborate with cross-functional teams to resolve complex technical issues and drive continuous improvement.Manage and prioritise support tickets and incidents using our Jira Service Management tool.Create and maintain documentation for support processes and solutions, including creating knowledge base articles in Confluence.Prioritise and handle ad-hoc projects alongside your daily responsibilities.Support the service desk team with tasks including investigating and testing.Create and oversee Change Requests while collaborating with other teams to successfully complete assigned tasks. How will I succeed:You will be accountable to the Application and Development Support Team Lead.Bugs/issues will be escalated to the associated Development Teams and tracked accordingly.Assist in resolving ongoing issues reported through our Monitoring and ITSM tool.Successfully complete comprehensive in-house training on our products, ensuring the acquisition and mastery of technical knowledge, which are supported and filled through our internal training portal.Proficiency in troubleshooting and solution-oriented thinking.Experience with ticketing systems and service management processes with excellent communication and interpersonal skillsAbility to thrive in a fast-paced, dynamic environment while demonstrating meticulous attention to detail and exceptional task prioritisation skills.Be willing to participate out of hours for application deployments and maintenance tasks. RequirementsExperience or exposure to technical support, whether gained through studies, internships, or previous roles is welcome.Required – Proficiency in SQL and relational databases.Highly desired – extensive knowledge of Networking and Infrastructure fundamentals.Highly desired – experience of Google Cloud Projects or other Cloud ComputingHighly desired – experience using Web API tools in: Postman, Insomnia, Console etc.Would be advantageous – knowledge of programming languages: C#, .NET, Java, NodeJS, VueJS and AngularJSWould be advantageous – knowledge of monitoring tools: Datadog and New Relic.Would be advantageous – knowledge of deployment tools: Argo CD and Octopus.Would be advantageous – knowledge of ITSM and Software Mgmt tools: Jira and Confluence. BenefitsOn top of a competitive salary, you can expect a whole load of perks:25 days’ holiday + bank holidays – we understand the importance of you getting some down time.Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.Pension Scheme – helping you save towards your retirement home in the sun!Corporate Medical Cash Plan – claim back the cost of your medical treatments.So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.Cycle to Work Scheme – save on the cost of biking to work.Monthly Employee Awards – Employee of the Month programme with £250 bonusRaising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!Referral scheme – know the perfect person to join the team? You could bag £1,500 for a putting a good word in.Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life. We Value Diversity!We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Men’s Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.
Oscar Temple
Accounting/Finance
Full-time
Confidential
Job Title: NYSC Accounts InternLocation: Lekki Phase 1Employment Type: Full-TimeDepartment: FinanceReports To: Financial Manager We are seeking a motivated and detail-oriented NYSC Accounts Intern to join our finance team. The ideal candidate will assist in daily accounting operations, financial reporting, and record-keeping while gaining valuable hands-on experience in corporate finance. Responsibilities:– Assist with preparation of financial statements and reports– Support in maintaining accurate accounting records– Handle basic bookkeeping tasks and reconciliations– Assist with payroll and expense management– Provide support during audits and compliance checksNote: This is an urgent role and only candidates within commutable distance to Lekki Phase 1 should apply. Qualified candidates will be considered immediately. Requirements:– Current NYSC member– Degree in Accounting, Finance, or related field– Strong analytical and numerical skills– Proficiency in Microsoft Excel and accounting software is an advantage– Attention to detail and willingness to learn BenefitsWorking Conditions & Benefits• Standard office working hours (Monday – Friday).• Mentorship and hands-on learning opportunities.• Exposure to real-world web development and IT operations.• Competitive entry-level salary with opportunities for career growth.
WildFire B.S Ltd
Admin & Office
Full-time
Confidential
Requirements•NYSC corps member currently serving in Lagos.•Familiarity with project management methodologies like AGILE or SCRUM.•Strong organizational skills and a high level of attention to detail.•Good communication skills (both written and verbal).•Experience working in tech startups or digital product development.•Familiarity with tools like Google Workspace, Trello, Jira, or ClickUp is an added advantage.•Ability to multitask.
Access Bank
Data Management
Full-time
Confidential
To oversee and maintain all aspects of the Bank’s Datacenters. This includes maintaining the Bank’s data center programs and systemsKey ResponsibilitiesMonitor the Datacenter status using the necessaryMonitoring Application and tools.Carry out all suggested Datacenter maintenance activities to keep the integrity of the Datacenter at 100%.Ensure proper functioning of all Datacenters under your purview.Monitor and enforce compliance with Datacenter policies bank wide.Research and suggest improvement initiatives with regards to Datacenter health checks.Monitor and ensure security of the Bank’s Datacenters.Generate monthly capacity report.Management of Power Equipment (UPS, AVR, Inverter)Carry out Datacentre audit, periodically to ensure the Datacentres are healthy. Skills/CompetenciesPerform other duties as assigned by Team Lead, Power, Platform and Datacenter Management. Required Knowledge, Skills and Abilities:Good knowledge and understanding of banking operationsGood and Strong Working Knowledge of Power Equipment (UPS, AVR, Inverter)Experienced in Cooling managementRelationship managementAbility to make sound and logical security judgments.Demonstrated leadership and personnel/project management skillsVendor ManagementTech SavvySwift issue resolution.Analytical thinking and strong written communicationAbility to work in a fast paced, collaborative environment Qualification & ExperienceMandatoryBachelor’s degree in computer science, Engineering, Operational sciences or (any other discipline with strong Information Systems component and/or relevant IT Service Management certification)Minimum of 4 – 8 years of IT Operations experience in a technology environmentITIL and other professional qualification will be an added advantageDesirableITIL and other related professional qualificationsMaster’s Degree in relevant fieldExperience supporting large-scale or highly regulated financial institution Only shortlisted candidates will be contacted.
Nextech
Sales
Full-time
Confidential
Anywhere in the world
2 months ago
We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com. Summer Internship 2026:The Nextech Summer Internship Program provides opportunity for those early in their career to encounter a breadth of experience in the fast-paced medical software Industry.SoftwareWe have many departments looking to hire an intern this summer. Some include and are not limited to: Finance, Accounting, Human Resources, Software Development, Marketing, Sales, and Product Management.The program is approximately 10-12 weeks long; starting June 2nd and continuing through August 7th.This is a paid internship. Interns may work up to 28 hours per week. Weekly schedules will be decided on depending on the manager and their department.Our Talent Acquisition team will be reviewing resumes periodically and will be reaching out for interviews in the coming weeks (please review selection process below). Job Summary:We are seeking a motivated Sales Intern to support both our Inside Sales and New Business Sales teams. This role will focus on leveraging our tech stack, including Salesforce.com and Aviso, to optimize sales processes, enhance team collaboration, and improve overall efficiency. The intern will work closely with sales leaders and teams across the organization to identify opportunities for increasing conversion rates, knowledge sharing, and modernizing sales strategies to drive engagement and success.This internship offers hands-on experience in sales operations, CRM management, and strategic sales initiatives, making it an excellent opportunity for individuals looking to develop a career in sales, business development, or revenue operations.All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA, PCI and other regulations, as appropriate. Essential Functions:Support Sales Teams – Assist both Inside Sales and New Business Sales teams by providing operational support and facilitating cross-team collaboration.Leverage Sales Technology – Utilize Salesforce.com and Aviso to create and send quotes, track client interactions, and manage sales data.Enhance Sales Effectiveness – Identify opportunities to improve conversion rates by analyzing sales performance and trends.Facilitate Knowledge Sharing – Help teams learn from each other by identifying best practices and ensuring effective communication between sales groups.Drive Innovation – Research and implement modern, engaging sales strategies that enhance outreach and customer engagement.Monitor and Report Sales Insights – Track order details, follow up on outstanding payments, and provide data-driven recommendations to sales leadership. Minimum Requirements:Interest in Business Operations, Sales and/or FinanceStrong attention to detailEnjoys partnering with teammates and clients in a fast-paced empowering environmentStrong verbal and written communicationProficient in Microsoft OfficeSelf-motivated with results driven mindset Preferred Qualifications:Experience using Salesforce.comWorking Environment/Physical DemandsRemoteActivities require a significant amount of sitting at office and work desks and in front of a computer monitor. Selection Process:Candidates will first complete a brief one-way video interview, answering 5-6 questions to showcase their skills and experience. An invitation will be sent via email from Criteria Corp.Skill-based assessment through our vendor CriteriaInterview with Hiring ManagerPanel interview with Team Total Rewards: Generous annual bonus opportunity401(k) with Employer MatchFlexible Time Off: take time off when you need it without worrying about available hours11 paid holidaysYour Day Your Way – Celebrate a day of cultural or social significance to youInsurance: Choice of Medical, Dental, and Vision plansHealth Savings Account with employer matchFlexible Spending Account100% Company-Paid Parental leave (After 6 months with the company)100% Company-Paid Life Insurance and Short/Long Term Disability InsuranceNextech Luminary Peer Recognition ProgramWellness Program including discounts on medical premiumsEmployee Assistance Program with free counseling sessions availableCorporate Discounts on Retail, Travel, and EntertainmentWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Nextech
Customer Service & Support
Internship
Confidential
Anywhere in the world
2 months ago
We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.SoftwareWe are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com. Summer Internship 2026:The Nextech Summer Internship Program provides opportunity for those early in their career to encounter a breadth of experience in the fast-paced medical software Industry.We have many departments looking to hire an intern this summer. Some include and are not limited to: Finance, Accounting, Human Resources, Software Development, Marketing, Sales, and Product Management.The program is approximately 10-12 weeks long; starting June 2nd and continuing through August 7th.This is a paid internship. Interns may work up to 28 hours per week. Weekly schedules will be decided on depending on the manager and their department.Our Talent Acquisition team will be reviewing resumes periodically and will be reaching out for interviews in the coming weeks (please review selection process below). Job Summary:We are seeking a talented and motivated intern to join our Client Experience Team. This internship offers a unique opportunity to work on real-world projects. This role will be responsible for driving initiatives that enhance our client experience by partnering with the 4 groups within our team: Implementation, Support, Client Success, and Consulting. The Project Manager intern will also work cross-functionally with teams across the organization such as Sales, Product, Engineering, and Finance to ensure seamless execution of key projects that improve client engagement and retention.This individual will take a data-driven approach to identifying pain points, optimizing workflows, and delivering impactful solutions that enhance the customer experience. The ideal intern is a strategic thinker with strong execution skills, capable of balancing multiple projects while maintaining a customer-centric focus.All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA, PCI and other regulations, as appropriate. Essential FunctionsAssist with Customer Experience team initiatives to completion, ensuring alignment with business objectives, and own on-going maintenance once executed.Assist and manage client experience projects from initiation to completion.Coordinate various team members and processes to ensure that projects are delivered on time and produce the desired results.Ensure projects stay aligned with our overall Customer Experience strategy.Contribute and align with Nextech project management processes and tooling. Continuous Improvement and Best PracticesSupport best practices and frameworks for project management within the Client Experience team.Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency.Analyze customer feedback and data to identify areas for improvement and implement enhancements. Financial and Risk ManagementIdentify, communicate, and coordinate mitigation of program risks as they are identified.Documentation and ReportingDocument, track, and report on all project initiatives.Support and track program success criteria, report to all levels of Management. Minimum RequirementsExperience with various project management methodologies such as Agile, Kaban, Scrum, or WaterfallUnderstanding of customer success, support, or client onboarding processes.Excellent communication, organizational, and problem-solving skills.Experience with project management tools such as Asana, Jira, Monday.com, or similar.Highly organized with excellent time management skills and the ability to manage competing priorities.Critical thinker with a natural curiosity to problem solve and drive improvements.Excellent verbal and written communication skills.Experience with Microsoft Office products.Ability to work independently, with general direction and guidance.Excellent interpersonal skills with an ability to build relationships with internal and external customer stakeholders, including senior leadership Preferred QualicationsBachelor’s degreePMP certificationExperience with SaaS, healthtech, or a CX-related roleWorking Environment/Physical Demands: Working Environment:Long-distance or air travel as needed – not to exceed 10% travel.Physical Demands:Activities require a significant amount of work in front of a computer monitor Selection Process:Candidates will first complete a brief one-way video interview, answering 5-6 questions to showcase their skills and experience. An invitation will be sent via email from Criteria Corp.Skill-based assessment through our vendor CriteriaInterview with Hiring ManagerPanel interview with Team Total Rewards: Generous annual bonus opportunity401(k) with Employer MatchFlexible Time Off: take time off when you need it without worrying about available hours11 paid holidaysYour Day Your Way – Celebrate a day of cultural or social significance to youInsurance: Choice of Medical, Dental, and Vision plansHealth Savings Account with employer matchFlexible Spending Account100% Company-Paid Parental leave (After 6 months with the company)100% Company-Paid Life Insurance and Short/Long Term Disability InsuranceNextech Luminary Peer Recognition ProgramWellness Program including discounts on medical premiumsEmployee Assistance Program with free counseling sessions availableCorporate Discounts on Retail, Travel, and EntertainmentWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Horace Mann
Other
Full-time
Confidential
Anywhere in the world
2 months ago
Horace Mann is seeking a detail-oriented and data-driven Digital Experience Specialist to manage and optimize the online experience for HoraceMann.com and related digital applications. This role plays a key part in enhancing customer journeys across discovery, quoting, purchasing, and servicing — ensuring our digital platforms are engaging, accessible, compliant, and performance-driven.The Digital Experience Specialist partners closely with marketing, product, IT, and analytics teams to execute digital initiatives, conduct testing, monitor performance metrics, and continuously improve website effectiveness. Key ResponsibilitiesWebsite Performance & OptimizationManage the online experience for HoraceMann.com to optimize key performance indicators including quote start rate, quote completion rate, website satisfaction, SEO performance, and engagement metrics.Plan, manage, and conduct A/B and user experience testing to improve digital performance and customer journeys.Analyze traffic, engagement, and conversion metrics to identify optimization opportunities. Website Operations & Content ManagementPerform day-to-day operation, maintenance, and cosmetic updates of company websites and digital applications using an enterprise content management system (CMS).Build and update web pages to support discovery, quoting, purchasing, and servicing activities.Execute approved digital campaigns by building and publishing pages and components within Sitecore, ensuring alignment with design standards and timelines.Maintain and optimize content for local agent web pages using defined templates and governance guidelines. Governance, Compliance & Quality AssuranceSupport content governance by monitoring accessibility, performance, SEO best practices, and regulatory compliance.Validate SEO tagging, metadata, tracking implementation, and landing page functionality.Collaborate with QA and development teams to support testing, defect identification, and release validation.Escalate issues as appropriate and assist with post-release issue resolution and training.Digital Analytics & ReportingConfigure, maintain, and monitor digital analytics using Google Analytics and Google Tag Manager.Produce routine and ad hoc reports on website traffic, engagement, conversion, SEO, and SEM performance.Validate tracking implementation and ensure accurate performance reporting for stakeholders. Cross-Functional CollaborationServe as a digital subject-matter resource for business analysts, project managers, and development teams.Provide input on requirements, support testing and validation activities, and assist with post-launch updates.Collaborate with SEO and SEM stakeholders and agency partners as needed. RequirementsBachelor’s degree required; advanced degree preferred.3–7 years of experience in digital experience delivery, website operations, digital marketing execution, or related roles.Hands-on experience supporting enterprise websites using a content management system, including content editing, governance, accessibility, and regulatory compliance.Working knowledge of on-page SEO best practices, including metadata optimization, keyword implementation, and content performance analysis.Experience with Google Analytics and Google Tag Manager, including tagging validation and performance reporting.Familiarity with QA testing practices, release validation, and defect resolution.Experience using AI-enabled tools to support content creation, optimization, analytics, or workflow efficiency. Skills & CompetenciesStrong understanding of customer-facing digital journeys and how website content supports marketing and servicing objectives.Proficiency with enterprise CMS platforms (e.g., Sitecore), including page creation, component usage, and publishing workflows.Working knowledge of basic HTML and image editing tools.Understanding of accessibility standards, usability principles, and performance considerations.Strong analytical mindset with attention to detail and a quality-focused approach to problem-solving.Ability to manage multiple concurrent tasks within defined workflows and timelines.Effective collaborator with cross-functional teams in marketing, product, sales, service, and IT. Pay Range:$66,500.00 – $92,000.00Salary is commensurate to experience, location, etc.Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.Education We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators. EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status For applicants that are California residents, please review our California Consumer Privacy Notice All applicants should review our Horace Mann Privacy Policy
