Job Summary

We are Hiring!!!

Title: Regional Customer Managers (RCM)
Industry: E-commerce/FCMG.
Locations: Ogun( Ijebu/ Shagamu)
Coverage: Assigned Region / Territory
Employment Type: Full Time
Reports to: Cluster Head / Growth Manager

The Regional Customer Manager (RCM) owns regional execution of OmniClub membership growth by building and managing a scalable Customer Account Manager (CAM) workforce, supported by Regional COEs for recruitment, activation, and daily work tracking.

Responsibilities:
• Build and manage a strong pipeline of agents and CAMs across assigned areas (sourcing, screening, and selection).
• Partner with Regional COEs to ensure fast recruitment and zero onboarding delays.
• Drive on-ground onboarding, activation, and readiness of every agent/CAM within defined timelines.
• Set clear monthly targets and ensure each agent delivers a minimum of 5 verified OmniClub members per month.
• Enforce daily work tracking via COEs (leads, visits, follow-ups, onboarding) and close gaps quickly Run daily/weekly performance routines (stand-ups, field reviews, scorecards) to drive consistent delivery.
• Coach CAMs in-field on pitching, objection handling, KYC quality, and conversion discipline.
• Manage area-wise deployment and coverage to maximise reach, productivity, and conversion per territory.
• Own region-wise Omni Club growth numbers and ensure growth is repeatable (not dependent on a few individuals).
• Build a strong performance culture rooted in ownership, accountability, and continuous improvement.

Requirements
1. Experience in Sales/Customer Management:
a. Must have at least 5-7 years of experience in customer-facing roles, including managing a team of Account Managers or Customer Managers.
b. Proven track record of managing and improving customer retention in a B2B or SaaS context.

2. Leadership and Coaching:
a. Experience in leading a team of customer-facing employees (preferably CAMs or equivalent).
b. Evidence of successful coaching and performance management of team members.
c. Ability to develop talent and drive accountability in others.

3. Customer-Centric Mindset:
a. Strong focus on customer retention and relationship-building, particularly in high-stakes or complex environments.
b. Demonstrated ability to proactively solve problems, ensure high customer satisfaction, and drive customer loyalty.

Compensation & Benefits:
• Monthly Salary: 300k Fixed Net Salary and 200k based on performance.
- Health Insurance
- Performance Incentives/Bonuses
- Paid Annual Leave
- Other company benefits as applicable⁠

Candidates should be based near the locations. To apply please send CV to careers@omniretail.africa with the job title(RCM Ogun) as email subject.