E-COMMERCE MANAGER
Sweet Sensation
Lagos
6 days ago
VACANCY: E-COMMERCE MANAGERLocation: LagosEmployment Type: Full-TimeA leading QSR in Nigeria, with heavy presence in Lagos is seeking a skilled *E-Commerce Manager* to oversee and optimize all online ordering and delivery channels. The ideal candidate will manage daily platform operations, drive online sales, improve customer experience, and coordinate cross-functional teams to ensure seamless digital performance. Key Responsibilities• Manage end-to-end operations for all e-commerce and delivery platforms• Monitor daily/weekly sales, order volume, and delivery performance• Resolve platform complaints and ensure efficient order fulfillment• Track key metrics (AOV, conversion rate, cancellations, delivery completion)• Work with platform partners to resolve issues and negotiate promotions• Conduct outlet visits to assess e-commerce processes and compliance• Lead and supervise e-commerce staff, schedules, and training• Provide regular performance reports and insights to management• Improve customer experience and address recurring issues• Oversee last-mile logistics and rider performance*Requirements*• Bachelor’s degree in Marketing, Business, or related field• Strong experience managing e-commerce or digital operations• Excellent analytical, reporting, and problem-solving skills• Ability to lead teams and manage multiple platforms• Strong communication and cross-functional coordination How to ApplyInterested candidates should send their CVs to career@sweetsensation.ng using *E-Commerce Manager* as the subject line.