Senior Reliance Care Associate (Customer Support)

Job Summary

Location: Remote

Requirements
●Bachelor's degree (any discipline)
●Must have completed NYSC or have a valid letter of exemption.
●Minimum 3 years’ experience in customer support operations
●Minimum 1 -2 years’ experience in quality assurance (checking work quality, creating scorecards, coaching team members
●Experience leading or supervising a team of 5 or more people
●Experience using any ticketing or helpdesk software (e.g., Zendesk, Freshdesk, Intercom, Zoho Desk)
●Good skills in Excel or Google Sheets (can create reports, use formulas, make charts)
●Strong written and spoken communication skills

Nice To Have
●Experience with Zoho Desk specifically
●Experience in health tech or health insurance industry
●Experience with data analysis or basic SQL
●Experience setting up automation and workflows in support software