Sales & Customer Relationship Executive

Job Summary

Location: Ikate, Lekki, Lagos

Employment Type: Full-time

Working Days: 5 days a week (rotating weekday off)

About Exotic Pet Café

Exotic Pet Café is a premium pet brand in Lekki, Lagos. We offer quality, hard-to-find pet products, professional grooming, boarding (Exotic Pet Lodge), and veterinary care. Our customers expect knowledgeable advice and excellent service, and we’re looking for someone who can deliver both.

The Role

• You’ll be the first point of contact for our customers, in-store, on WhatsApp, and on the phone. You’ll sell our products and services, manage bookings, and make sure every customer comes back. This isn’t just a cashier role. You’ll own the customer relationship from the first visit to the next purchase.

Key Responsibilities

• Attend to walk-in, phone, and WhatsApp customers; recommend suitable products based on each pet’s needs
• Process sales accurately on our POS system (Shopify) and handle payments and receipts
• Take and confirm grooming and boarding bookings; send booking forms and links; keep the booking record up to date
• Follow up with customers after purchases, grooming, and boarding stays
• Send vaccination, deworming and treatment reminders using the schedule provided by our vets
• Reach out to customers who haven’t visited in a while and bring them back
• Keep customer and pet records accurate and complete
• Cross-sell our services: grooming, boarding and vet care
• Support stock counts, restocking and merchandising
• Collect customer feedback and reviews, and report complaints promptly
• Send a daily sales and bookings report to management

How Success Is Measured

• Store sales target
• Repeat and returning customers
• Grooming and boarding bookings
• Treatment reminders sent on time
• Accuracy of sales and customer records

Requirements

• OND/HND/B.Sc. in any discipline
• 1–3 years’ experience in retail sales, customer service, or front desk, ideally in a premium or lifestyle brand
• Comfortable handling dogs, cats and other pets (pet owners are a strong plus)
• Excellent spoken and written English; confident on WhatsApp and the phone
• Comfortable using a POS system, smartphone apps and Google Sheets/Excel
• Organised, honest and reliable with cash and records
• Polished, friendly and professional presentation
• Lives in or near Lekki/Ajah

How to Apply

Interested and qualified candidates should send their CV and cover letter to admin@exoticpetcafe.com using “Sales & CRE – Your Full Name” as the subject of the email.

Note: In your email, answer in 3–5 sentences: “A customer walks in asking for the cheapest dog food. How would you handle it?” Applications without an answer to the question won’t be considered.