Remote IT Support Intern

Job Summary

Job Description

This is a remote position.

Summary of responsibilities
 

Technical Support & Troubleshooting
 

•  Assist in diagnosing and resolving hardware, software, and network issues.
   
• Provide helpdesk support via email, phone, or in-person for employees.
   
• Set up and configure computers, printers, and peripherals. 
   

System Maintenance & Updates
 

•  Install, update, and configure software, operating systems, and security patches.
   
• Help maintain IT infrastructure, including servers, cloud storage, and databases.
   
• Assist in managing user accounts and access permissions. 
   

Network & Security Assistance
 

•  Support Wi-Fi, LAN, and VPN troubleshooting.
   
• Assist with firewall, antivirus, and cybersecurity measures.
   
• Follow IT security best practices to protect sensitive data.
   

IT Documentation & Reporting
 

•  Maintain an inventory of IT assets (laptops, monitors, accessories, etc.).
   
• Document common technical issues and their resolutions.
   
• Assist in creating guides and training materials for employees. 
   

Learning & Collaboration
 

• Gain hands-on experience with enterprise IT tools, cloud platforms, and ticketing systems.
   
• Collaborate with senior IT staff on projects and system upgrades.
   
• Stay updated with the latest IT trends and best practices.
   

Requirements

• 0-1 year of experience in IT support and system configurations
   
• Currently pursuing or a recent graduate in Computer Science, IT, or a related field (or equivalent practical experience). 
   
• Eager to learn new technologies and IT best practices
   
• Ability to diagnose and resolve basic IT issues (hardware, software, and connectivity)
   
• Understanding of networking concepts (IP, DNS, VPN, firewalls).
   
• Familiarity with Microsoft 365, Google Workspace, or similar IT tools.
   
• Basic scripting knowledge (PowerShell, Bash or Python )
   
• Strong problem-solving, communication skills and, teamwork skills.
   
• Ability to learn quickly and adapt to new technologies.
   
• Strong Analytical skills to identify technical problems and solutions
   

Benefits

• A collaborative and dynamic work environment.
   
• Improve technical skills in hardware/software support, cybersecurity, and IT infrastructures
   
• Gain real-world exposure to IT troubleshooting, system administration, and networking
   
• Opportunities to work on high-profile and innovative projects.
   
• Professional development and training opportunities.