Relationship Manager

Job Summary

Location: Abuja

Global Grade: Band 7

Work Type: Office-based

Employment Type:  Permanent

About Standard Chartered Bank

Standard Chartered Bank – We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. As a leading international bank, we strive to help people and businesses prosper across Asia, Africa and the Middle East.

Job Summary

• As a Standard Chartered Relationship Manager, you’ll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank’s strategic objectives.
• You’ll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.

About Wealth and Retail Banking

• We service more than 13 million individuals and small businesses, with a focus on the affluent segment which encompasses Private Banking, Priority Private, Priority Banking, and Premium.
• In the mass retail space, we’re focused on emerging affluent clients who will progress in their wealth journey with us and form the pipeline of future affluent clients.
• We’re a leading wealth manager in Asia, Africa and the Middle East, and our deep local presence and international network enables us to capture the strong structural tailwinds which are driving cross-border wealth flows.
• Our comprehensive product propositions span across deposits, payments, financing, advisory, investments and bancassurance.
• We’re investing USD $1.5 billion in our Affluent banking business. Our investment focuses on affluent frontline teams, wealth and digital platforms, and client centres, as well as brand and marketing, to drive growth.
• You’ll join a growing franchise within Standard Chartered Group.

Key Responsibilities

• Manage a portfolio of affluent clients,  acquiring new customers
• Deepening existing relationship  and growing their portfolio.
• Provide outstanding client experiences.
• Delivering advisory led wealth solutions and sale of wealth management products.
• Organised, follow-up leads, complete and record appointments, close customer requests.
• Support our clients to meet their financial needs, as they progress through their  career and life-stages.
• Build relationships for the long-term and understand clients’ financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions.
• Keep abreast of market trends, new product offerings and the latest campaigns.
• Ensuring regulatory compliance in how the clients’ accounts are conducted
• Maintaining high service client experience standard for our clients.

Qualifications

• Minimum of B.Sc Degree
• Professional Memberships, i.e., required for roles for continuous development/ improvement/awareness of current practices etc –
• Bank training, i.e. mandatory & developmental – role specific, and regulatory/compliance bank wide & role specific, – E Learning – Anti Money laundering, Conflict of Interest, rejecting bribery & Understanding Sanctions
• Languages: i.e. those required for roles

Skills and Experience:

• Banking knowledge and sales experience for at least 7 years.
• Excellent communication, interpersonal and relationship building skills.
• Ability to learn new products and services quickly.
• Market awareness and benchmarking.
• Management information.
• Work in a flexible and agile way.
• Courageous, creative, responsive, and trustworthy.
• Thrives in an international environment.
• Enjoys being in a team, engaging with co-workers.
• Motivated self-starter, identifying opportunities.
• Maintains a high standard of personal conduct and lives our valued behaviours.
• Manage Conduct
• Manage Risk
• Manage People
• Stakeholder Management
• Affluent Client Relationship Management
• Wealth Management
• Effective Communication
• Regulatory Environment – Financial Services
• Addressing Customer Needs
• KYC/CDD.