Onboarding / Implementation Agent

Job Summary

Location: Ajah, Lagos Island 
Work Mode: Hybrid
Salary: 200,000 Plus HMO and Pension
Industry: Fintech

Key Responsibilities
•         Lead end-to-end customer onboarding from signup to full product adoption 
•         Configure Monie book POS to fit customer operations 
•         Deliver engaging training sessions to drive user confidence and usage 
•         Monitor adoption metrics and proactively support at-risk customers 
•         Build strong customer relationships and provide timely issue resolution 
•         Document onboarding progress and ensure smooth handover to Account Managers 
•         Share customer feedback to improve product and onboarding experience

Requirements
•         2–4 years experience in onboarding, customer success, or implementation (SaaS/POS preferred) 
•         Strong communication, training, and problem-solving skills 
•         Customer-first mindset with high attention to detail 
•         Ability to manage multiple onboarding projects simultaneously 
•         Tech-savvy and adaptable 

Interested candidates should send their cv to oakinlami@icsoutsourcing.com using the Job title as the subject