Igbo & English Customer Service Representative

Job Summary

• Job Type: Full Time
• Qualification: BA/BSc/HND
• Experience: 2 years
• Location: Lagos
• Job Field: Customer Care 
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Job Summary

• Customer Service Representative is the front line of support for the company's customers. You'll be responsible for answering customer questions, resolving customer problems, and providing excellent customer service.
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Responsibilities

• Answer customer questions about products or services
• Resolve customer problems and complaints in a timely manner
• Provide customer support via various channels
• Escalate complex customer issues to management
• Collect and record customer feedback
• Help to improve the customer experience.
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Qualifications

• Bachelor's Degree in Business Administration or relevant field.
• A minimum of 2 years of proven experience in a customer service position in a manufacturing industry or relevant industry
• Must be proficient in Igbo language and fluent in English
• Proficiency in Microsoft Office and customer service software.
• Must be open to working on a shift schedule
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.

Method of Application

Interested and qualified candidates should send their CV to: careers@sevenup.com using the Job Title as the subject of the email.