Job Summary

Job Purpose

The purpose of this role is to provide administrative and strategic support to the Team Lead, People Experience, in helping the Institute achieve its strategic goals and mandate.

The Human Resources & Strategy Officer will be responsible for coordinating HR administrative functions, including maintaining employee records, onboarding, training coordination, performance appraisal processes, and other day-to-day HR activities. The role also supports corporate business performance management processes, including communication, sensitization, monitoring, and reporting to ensure effectiveness and alignment with business objectives.

Principal Accountabilities & Responsibilities

HR Administration

Ensure all employee records are properly filed, clearly labeled, and accurately maintained.

Update employee records to reflect changes in employee details such as address, educational qualifications, and other relevant information.

Assist in identifying competent training vendors to address staff learning gaps.

Monitor compliance with signed pre-learning agreements.

Monitor performance management processes and ensure staff compliance.

Assist in conducting annual remuneration surveys.

Support monthly payroll management processes.

Assist with monthly attendance management.

Execute and monitor agreed staff welfare activities, including HMO, pensions, group life insurance, ITF, etc.

Support recruitment and selection administration, including employee onboarding processes.

Assist in the development and implementation of HR policies.

Process HR documentation and prepare reports relating to staffing, recruitment, training, grievances, and performance evaluations.

Coordinate HR projects, meetings, training sessions, and surveys, including minute-taking responsibilities.

Address employee requests relating to HR issues, policies, and regulations.

Provide employee support on matters such as leave administration, disciplinary issues, and employee engagement.

Maintain up-to-date knowledge of HR trends, best practices, regulatory changes, and emerging technologies in human resources and talent management.

HR Analysis & Reporting

Research, analyze, and present data for assigned reports.

Develop standard and ad hoc reports, templates, dashboards, scorecards, and metrics.

Meet with the Team Lead, People Experience, to discuss project requests, clarify priorities, identify issues, and recommend solutions.

Prepare detailed reports and deliver presentations where required.

Assist in the rollout and implementation of HR programs.

Identify and participate in continuous improvement initiatives.

Business Performance & Strategy

Work closely with departmental heads to align strategic business objectives with employees’ day-to-day activities and performance goals.

Support the implementation of performance tracking processes, including goal setting, quarterly reviews, and annual evaluations.

Ensure effective communication of the performance management process to managers and staff to enhance productivity and performance measurement.

Assist in managing organization-wide performance management and improvement initiatives using data-driven approaches aligned with strategic priorities.

Support the development and communication of the strategic vision, scope, priorities, systems, tools, and processes of the performance management function.

Assist in establishing a corporate performance reporting framework that helps employees and teams understand organizational goals and how their outputs contribute to company objectives.

Support the management of the performance cycle to ensure departmental alignment and cascading of business goals and Key Performance Indicators (KPIs) across the organization.

Qualifications & Experience

Bachelor’s degree in Human Resource Management or any related Social Sciences discipline.

Minimum of three (3) years post-graduation experience in a similar role within a reputable organization.

Professional membership of the Chartered Institute of Personnel Management (CIPM) is compulsory.

Other Requirements

Proficient in the use of Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.

Strong analytical, communication, and organizational skills.

Physical Requirement

Ability to perform routine office and administrative tasks effectively.

Human Resource & Business Strategy Officer