FEMALE CLIENT EXPERIENCE EXECUTIVE

Job Summary

Location: Lekki Phase 1, Lagos

Employment Type: Full-time, on-site (Monday–Friday)

Salary: ₦200,000 monthly (plus attractivee bonuses)

We are a premium wellness and preventative healthcare company offering weight management, aesthetics, Pilates, dietitian support, feminine wellness and longevity services.

We are looking for a female, presentable, bubbly and commercially minded Client Experience Executive who is excellent at customer service, retention, face-to-face sales and CRM management.

RESPONSIBILITIES
* Welcome and serve clients professionally.
* Manage the front desk, WhatsApp, telephone and walk-in enquiries.
* Explain services, convert enquiries into purchases and encourage rebookings.
* Follow up with leads, existing clients and inactive customers.
* Maintain accurate client information and follow-ups in the CRM.
* Handle appointments, check-ins, payments and client concerns.
* Work with the marketing team on promotions and campaigns.
* Support wellness events and corporate enquiries.
* Suggest ideas to improve customer experience, retention and sales.
* Carry out general store duties, errands and administrative tasks when required.
* Conduct client consultations.
* Meet assigned KPIs and targets.

REQUIREMENTS
* Female and professionally presented.
* Minimum of four years’ relevant experience.
* Previous experience in a wellness clinic, medical aesthetics clinic, private healthcare facility, premium spa, luxury hotel, premium gym, Pilates studio, private members’ club or luxury retail environment.
* Practical experience using CRM or customer-management systems.
* Proven customer-service, retention and sales experience.
* Excellent spoken and written English.

Applicants without the required industry, CRM and customer-facing experience should not apply.

Previous experience with weight-management products, social media, wellness events, B2B marketing or B2B sales would be an advantage.

HOW TO APPLY
Send your CV, short cover letter and a recent professional photograph to: careers@fitcarehealth.com

Use the email subject: Application – Client Experience Executive

Your cover letter should state:
* Your relevant industry experience
* The CRM systems you have used
* Your sales and customer-retention experience
* Any weight-management, social-media, events or B2B experience

Only suitably experienced candidates will be contacted. Please do not apply without the required experience.