E-channels Support Specialist

Job Summary

📍Lagos

Requirements
Education:
HND/Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

Others:
Experience supporting electronic channels like POS, ATM, or Agency Banking platforms is a plus.

Experience: Minimum 4years’ experience in an IT support or digital banking operations role.

Key Competency Requirements:
Knowledge:
●Good understanding of digital channel platforms, APIs, and transaction processing.
●Familiarity with payment processing, transaction monitoring, and dispute handling.

Skill/Competencies:
●Basic SQL knowledge and ability to analyze system logs and reports.
●Knowledge of the ITIL framework or helpdesk ticketing systems is an advantage.
●Strong problem-solving and communication skills.
●Ability to work under pressure and meet tight deadlines.

Send CV to: opeoluwa.oluyemi@up-ng.com  using the Job Title as the subject of the mail.