Customer Support/Representatives

Job Summary

Salary: N200,000
Location: Magodo Phase 1 (Accommodation Provided)
Working duration: 5 days in a week

Qualification: Bachelor degree/HND

Requirements:
•⁠ 2yrs Customer support experience 
• Skills: Excellent communication and ability to multitask.
• Traits: Punctual, trustworthy, and able to work with minimal supervision.
Should be a Fast Learner

JOB DESCRIPTION
• Answer inbound calls and respond to customer inquiries promptly and professionally.
• Provide accurate information about products, services, policies, or procedures.
• Assist customers in troubleshooting issues or resolving complaints.
• Record customer interactions, transactions, comments, and complaints in the CRM system.
• Maintain accurate and up-to-date customer records.
• Adhere to company policies, call scripts, and quality assurance guidelines.
• Follow data privacy and confidentiality rules.
• Meet performance metrics such as call handling time, customer satisfaction scores, and resolution rates.

Send your resume via email to: hr.nexsourcetechnologies@gmail.com

And make sure to fill in this survey to be considered for this role, thanks https://docs.google.com/forms/d/e/1FAIpQLScKSaoQK-vyLA4bPrRqLGVnhxSq4YEuma8ey6YrcZDSB0tZRQ/viewform