Customer Support Executive (Onsite)

Job Summary

Location: OGUDU, LAGOS.
Salary: ₦200,000 – ₦250,000 Net Monthly

Our client is a fast-growing Beauty & Cosmetics and E-commerce company committed to helping women feel confident, bold, and beautiful through high-quality beauty products. As the business continues to expand, they are looking for an experienced Digital Marketing Manager to lead their digital growth strategy and drive online sales.

Key Responsibilities
Respond to customer enquiries and messages across *WhatsApp, Instagram, social media platforms, email, and phone calls*.
•⁠  ⁠Assist customers with product enquiries, recommendations, pricing, availability, and orders.
•⁠  ⁠Create and process customer orders accurately through the company's e-commerce/order management system.
•⁠  ⁠Make outbound calls to customers to confirm orders, clarify information, and provide updates when necessary.
•⁠  ⁠Contact customers to confirm their availability and address details before or during delivery.
•⁠  ⁠Coordinate communication between customers and the *delivery/logistics team* to ensure smooth order fulfilment.
•⁠  ⁠Follow up with customers regarding pending, delayed, or completed orders.
•⁠  ⁠Handle customer complaints and enquiries professionally, escalating complex issues when necessary.
•⁠  ⁠Maintain accurate customer and order records.
•⁠  ⁠Follow up with customers after delivery where necessary to ensure a satisfactory experience.
•⁠  ⁠Maintain a professional and helpful tone across all customer interactions.

Requirements
•⁠  ⁠*2–3 years of experience* in customer service, customer support, sales, e-commerce, or a related role.
•⁠  ⁠Excellent verbal and written communication skills.
•⁠  ⁠Strong customer service and interpersonal skills.
•⁠  ⁠Comfortable communicating with customers through *WhatsApp, social media, email, and phone calls*.
•⁠  ⁠Good computer skills and ability to learn and use e-commerce/order management systems.
•⁠  ⁠Strong attention to detail, particularly when processing customer orders.
•⁠  ⁠Ability to multitask and manage several customer conversations simultaneously.
•⁠  ⁠Patient, proactive, organized, and solution-oriented.
•⁠  ⁠Must be comfortable working fully on-site in *Ogudu, Lagos*.
•⁠  ⁠Candidates who live in or around *Ogudu and nearby areas* are strongly preferred.

Why Join?
✨ Competitive Net Salary (₦200,000 – ₦250,000)
✨ Performance-Based Incentives
✨ Opportunity to build and scale a fast-growing beauty and e-commerce brand
✨ Career Growth Opportunities
✨ Creative, Collaborative, and High-Performance Team

If you're passionate about building brands, scaling e-commerce businesses, and creating marketing campaigns that drive measurable business growth, we'd love to hear from you.