Customer Support Assistant

Job Summary

📍 Location: Remote

Responsibilities:
• Manage front-line patient or client communications via phone, email, or chat
• Assist with scheduling, rescheduling, and confirming appointments
• Conduct follow-ups and maintain accurate records of interactions
• Verify and communicate healthcare benefit details to patients/clients
• Coordinate with internal teams to resolve or escalate issues

Requirements:
• Prior customer support experience, ideally in the healthcare industry
• Familiarity with HIPAA or healthcare compliance protocols
• Strong communication and problem-solving skills
• Tech-savvy with comfort using support platforms, CRMs, or EMRs
• Organized and reliable with high attention to detail

Send CV to: diane.rcwta@gmail.com