Customer Success Support Supervisor

Job Summary

📍Remote

Requirements
Degree in Business, Communications, Marketing, or related field.
Demonstrated success managing performance and coaching teams.
Experience handling escalated or complex customer interactions.
Background in rewards/loyalty program support.
Experience with CRM and call center platforms such as Salesforce, Zendesk, Twilio, Five9, or similar.
Strong leadership, coaching, and team development capabilities.
Excellent communication skills (verbal and written), with the ability to guide both customers and team members.