Customer Operations Specialist

Job Summary

📍Lagos

Compensation: ₦150,000 – ₦200,000

Requirements
●2-4 years of experience
●Customer support
●Written communication
●Social media engagement
●Content writing
●Fintech domain literacy
●Nigerian credit systems knowledge
●Nigerian fintech domain knowledge (BVN, credit bureaus, digital lending)
●Customer support ticketing tools
●Social media community management
●Content writing and simplification
●Bug and issue logging and escalation
Credit report and scoring literacy

Preferred Qualifications
●Startup or fast-paced tech environment experience
●Knowledge of Nigerian credit bureaus and digital lending
●Relatable writing tone for a Nigerian audience
●Digital marketing experience