Customer Experience (CX) Optimization Specialist

Job Summary

📍Lagos

Requirements
●Bachelor's degree in a relevant field.
●3+ years' experience in CX Operations, Contact Centre, Business Operations, Business Intelligence, or Process Improvement.
●Strong SQL and BigQuery experience.
●Strong Tableau dashboard development experience.
●Hands-on experience with Freshdesk/Freshchat/Freshcaller or other Freshworks products.
●Strong stakeholder management and project coordination skills.
●Experience working with Product and Engineering teams.
●Experience in a Customer Experience or Contact Centre environment is an added advantage.