Chinese-English Language & User Research Specialist

Job Summary

Location: Lagos

About Opay Microfinance Bank

OPay is a mobile money platform operated by OPay Digital Services Limited and licensed by the Central  Bank of Nigeria. Launched in June 2018, the company has spread its services across all 36 states in Nigeria with over 500,000 mobile money merchants. We are more than a payment company. We believe everyone should be able to enjoy financial and social inclusion, without regard for physical borders, boundaries, or even social status.

OPay is a one-stop mobile-based platform for payment and other important services in your everyday life. Millions of users rely on OPay every day to send and receive money and pay bills.

About the Role

• We are seeking a bilingual Chinese-English Language & User Research Specialist to support product localization, interpretation, cross-cultural communication, and user research activities in Nigeria.
• The ideal candidate should have strong proficiency in both languages, excellent communication skills, and an interest in understanding local user needs. This is an early-career opportunity, and extensive research experience is not mandatory.

Key Responsibilities

• Translate, adapt, and review product-facing and user-facing content in Chinese and English.
• Support interpretation during meetings, interviews, workshops, and research sessions.
• Conduct and support user interviews, focus groups, field visits, and observations.
• Assist with participant recruitment, scheduling, and fieldwork coordination.
• Document user feedback, organize research notes, and summarize key findings.
• Collaborate with Chinese-speaking product teams and local research stakeholders.

Requirements

• Strong written and spoken proficiency in both Chinese and English.
• Excellent communication, listening, observation, and documentation skills.
• Good organizational skills and attention to detail.
• Proficiency in basic office tools, including Word, Google Docs, and spreadsheets.
• Willingness to conduct field research in Lagos and other parts of Nigeria when required.
• Recent graduates, early-career professionals, final-year students graduating within one year, and candidates seeking internships are welcome to apply.

Preferred Qualifications:

• Experience in translation, interpretation, user research, or market research.
• Exposure to fintech, digital payments, banking, or technology products.
• Experience working with cross-cultural or Chinese-English teams.